Strategic Change Management

Strategic Change Management

Strategic Change Management

Course Description

Now more than ever, corporations are investing heavily in IT. The quality of these investments affects the daily work of millions.

Yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders.

In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework.

Translate your work on the Canvas to specific charters in IT. Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure. How do you define a customer-centric strategy you can actually execute? To do strategic IT, you’ve got to have a strategy! Ideally, you need one that’s easy to understand and use as a clear basis for action. 

That’s what you’ll learn in this course.

A Short Description

A customer-centric way of doing business is a way that provides a positive customer experience before and after the sale in order to drive repeat business, enhance customer loyalty and improve business growth.

But, a customer-centric company is more than a company that offers good service. Both Amazon and Zappos are prime examples of brands that are customer-centric and have spent years creating a culture around the customer and their needs. Their commitment to delivering customer value is genuine – In fact, Zappos is happy to fire employees if they do not fit within their customer-centric culture!

But, how important is being customer-centric? The good news is that’s becoming very important! Econsultancy recently asked what the most important characteristic is in order to establish a truly “digital-native” culture. The answer to that question and leading the responses with 58% was to be customer-centric. 

Enroll in this course to find out.

Bobby Meidrie
Founder dari Tranceformasi Indonesia, PT. Sebuah lembaga Pelatihan Pengembangan SDM Terbaik di Indonesia, memiliki kompetensi dalam peningkatan kinerja (Performance Improvement) dan produktivitas kerja, serta membantu organisasi yang memerlukan hasil akhir perubahan perilaku manusia melalui personal effectiveness. Beberapa Tools dan Modul yang dikembangkan Pivot Digital®, 1 Bulan Closing®, Teknik Mendesain Outbound Training Berbasis Kompetensi®, The Great Follower® dan sebuah Game Based Learning: Company Rush® yang telah memperoleh Hak Cipta dari Dirjen HaKI Republik Indonesia dan diakui oleh mereka yang telah menggunakan jasa-nya sebagai sebuah pendekatan peningkatan Produktivitas Kerja yang sangat membantu Karyawan dan Pemilik Usaha dalam mendesain ulang pola kerja, pola pikir dan pola sikap dalam Bekerja diatas target yang diberikan oleh Perusahaan. Bukunya yang berjudul Followership Skill: an essentials skill on how to be a great leader saat ini menjadi buku yang paling di cari bagi mereka yang ingin mengembangkan strategi Followership Skill di tempat kerja maupun mengembangkan Talenta terbaik sebagai Pemimpin Masa depan (Future Leader)

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    Owen Christ

    Engaging & Fun

    This is the third course I attend from you, and I absolutely loved all of them. Especially this one on leadership. Your method of explaining the concepts, fun, engaging and with real-world examples, is excellent. This course will help me a lot in my job, my career, and life in general, and I thank you for that. Thank you for improving the lives of many people with engaging and in-depth courses.
Price Rp 1.000.000 Rp 500.000
Instructor Bobby Meidrie
Duration 15 weeks
Lectures 24
Enrolled 771 students
Language English
Deadline 05 Jan 2019
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